Our refund and returns policy lasts 30 days if item was purchased in our Shop. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. If your item was part of a packaged or theme purchase this return policy is not valid. Please see Theme Package section.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase including order number and purchaser email.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at concierge@bridesandbaches.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at concierge@bridesandbaches.com. After confirmation of return information, we’ll send you all necessary information to send back your item(s).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product(s) that you purchased in our Shop, please refer to your email in regards to your return information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund only if “free shipping” discount was used with your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your return item(s) was purchased as part of a Theme Package, your items are not valid for returns per our standard return policy overview section.
To be eligible for a Theme Package return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, drink, flowers, signage, and customized items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase including order number and purchaser email.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
In the event of a cancellation by the Client of the Services, a 50% cancellation fee applies. You will be refunded the remaining balance, less the cancellation fee, through the same payment method that was made when booking. If you need to reschedule to a new date, we will do our best to accommodate your new date as long as it is available. Additional fees may apply to rescheduled Services.
If you cancel the Services less than 30 days before your scheduled setup date, a 75% cancellation fee will apply. If your booking is canceled less than 7 days there will be no refund. The remaining balance, less the cancellation fee, will be refunded through the original payment method used for booking. We will make every effort to accommodate rescheduling to a new date, subject to availability. Additional fees may apply for rescheduled services requested within 24 hours of the reschedule fee notification.
Refunds will only be processed through the original payment method used for booking. Requests for refunds will not be accepted under the following circumstances:
Contact us at concierge@bridesandbaches.com for questions related to refunds and returns.
